Service Agent Complaint

 

• Submit complaint through SEDD official website (www.sedd.ae) or one of “Tasheel” service centers.

• Contacting the defendant, knowing the reasons for the complaint, and trying to solve it agreeably. In the event of no response, the facility will be visited to resolve it. If the defendant objects, he is requested to visits SEDD and obligated to close the complaint. In the event of a settlement request, the service agent will be notified if approved.

• The settlement is done and in the event of rejection, the complaint is referred to the committee to issue a decision and indicate that by sending the committee’s recommendation by SMS. In the event that the facility is closed, the complaint is closed based on the officer’s report and a note is placed in the system not to renew or amend it without the presence of the service agent.

• In the event the defendant objects, the complaint is referred to the committee to issue a decision, and this is indicated by sending the committee’s recommendation by SMS.

• An SMS is sent to the parties to attend and receive the committee’s decision with the right to appeal within 15 days before HE SEDD Chairman. Parties are provided with copy of committee’s final decision in person, through their legal representative or via e-mail. This decision is sent to them within 15 days. The recipient specifies the date of receiving decision, signs the receipt, and submits the grievance request directly to the central archive office. The decision is considered final in the event of failure to file a complaint within the specified period.

• Service Agent Complaint Security Deposit may be made under a Service Agent Contract or Agreement

Service Agent - Owner / Partners

  • Copy of service agent's contract.
  • Copy of license.

Any document that proves that the license holder has paid the dues of the service agent (if any).

AED 100

  • • Submit complaint through SEDD official website (www.sedd.ae) or one of “Tasheel” service centers.
  • • Contacting the defendant, knowing the reasons for the complaint, and trying to solve it agreeably. In the event of no response, the facility will be visited to resolve it. If the defendant objects, he is requested to visits SEDD and obligated to close the complaint. In the event of a settlement request, the service agent will be notified if approved.
  • • The settlement is done and in the event of rejection, the complaint is referred to the committee to issue a decision and indicate that by sending the committee’s recommendation by SMS. In the event that the facility is closed, the complaint is closed based on the officer’s report and a note is placed in the system not to renew or amend it without the presence of the service agent.
  • • In the event the defendant objects, the complaint is referred to the committee to issue a decision, and this is indicated by sending the committee’s recommendation by SMS.
  • • An SMS is sent to the parties to attend and receive the committee’s decision with the right to appeal within 15 days before HE SEDD Chairman. Parties are provided with copy of committee’s final decision in person, through their legal representative or via e-mail. This decision is sent to them within 15 days. The recipient specifies the date of receiving decision, signs the receipt, and submits the grievance request directly to the central archive office. The decision is considered final in the event of failure to file a complaint within the specified period.

Service Agent Complaint Security Deposit may be made under a Service Agent Contract or Agreement

5 working days

Sharjah Economic Development Department branches

 

Sharjah Economic Development Department website.

 

Tasheel's Service centers

 

Sharjah Economic Smart Application.

 

 

Sharjah Economic Development Department branches 7:30am To 3:30pm

Tasheel's Service Centers 8:00am To 8:00pm

065122222