Customer Charter

"We develop our services .. To attain your satisfaction"

    OUR COMMITMENT TO YOU
  • We will receive you with diligence and treat you with respect, attention and fairness.
  • We will provide you with the suitable atmosphere and facilities to deliver excellent customer service.
  • We will provide you with a timely multi-channel service at your convenience, whenever possible.
  • We will provide you with a accurate information and competent service procedures.
  • We will maintain the confidentiality of your dats and privacy of your transactions and inquiries.
  • We will always improve our procedures and coordinate with our provide you with services that commensurate with your needs.
  • we welcome your feedback and suggestions to serve you better
    YOUR COMMITMENT TO US
  • Appreciating the efforts of our staff members in serving you.
  • Understanding our rules and procedures.
  • Providing us with all required documents and proofs at the time of submitting your applications.
  • Informing us immediately of any changes to information provided
  • Being cooperative and accurate in answering any inquiries made by our staff.
  • Sharing your suggestions and complaints with us to develop our services.
    YOU CAN REACH OUR SERVICES THROUGH
  • SEDD Main Headquarter or branches: Monday to Thursday (7:30am - 3:30pm)
  • Service Centers: Monday to Sunday (8:00am - 8:00pm)
  • Our location : Government Departments Complex, Al Layyah Suburb, Sharjah
  • TOLL FREE : 80080000
  • INTERNATIONAL CALLS : +97192083333