Customer Charter

"We develop our services .. To attain your satisfaction"

    OUR COMMITMENT TO YOU
  • We will receive you with diligence and treat you with respect, attention and fairness.
  • We will provide you with the suitable atmosphere and facilities to deliver excellent customer service.
  • We will provide you with a timely multi-channel service at your convenience, whenever possible.
  • We will provide you with a accurate information and competent service procedures.
  • We will maintain the confidentiality of your dats and privacy of your transactions and inquiries.
  • We will always improve our procedures and coordinate with our provide you with services that commensurate with your needs.
  • we welcome your feedback and suggestions to serve you better
    YOUR COMMITMENT TO US
  • Appreciating the efforts of our staff members in serving you.
  • Understanding our rules and procedures.
  • Providing us with all required documents and proofs at the time of submitting your applications.
  • Informing us immediately of any changes to information provided
  • Being cooperative and accurate in answering any inquiries made by our staff.
  • Sharing your suggestions and complaints with us to develop our services.
    In case of reaching SEDD through email or fax:
  • All inquiries must be responded to within two working days.
  • Clear language must be used when communicating.
  • The confidentiality of all messages and inquiries received must be ensured.
    In case of visiting SEDD:
  • Provide all information related to SEDD and procedures for commercial licenses.
  • Offer the ability to receive inquiries, suggestions, comments, and complaints from customers via the Department's website.
  • Provide an email or other electronic means of communication with the Department.
    In case of phone calls:
  • Answer the phone within a maximum of three rings
  • Use a clear, brief, and standardized greeting when answering and identify the Department
  • Use an appropriate, welcoming tone of voice when answering the phone.
  • Do not rush to answer the caller before fully understanding the inquiry.
  • If you are unable to answer an incoming inquiry, specify the expected time for a final response.
  • Recipient must be able to receive inquiries in both Arabic and English.
  • Transfer the call to the concerned employee quickly.
  • If the requested employee is not present, the recipient should note down the caller's name and inquiry, and forward the message to the concerned employee upon their return.
    YOU CAN REACH OUR SERVICES THROUGH
  • SEDD Main Headquarter or branches: Monday to Thursday (7:30am - 3:30pm)
  • Service Centers: Monday to Sunday (8:00am - 8:00pm)
  • Our location : Government Departments Complex, Al Layyah Suburb, Sharjah
  • TOLL FREE : 80080000
  • INTERNATIONAL CALLS : +97192083333