Customer Charter

"We develop our services .. To attain your satisfaction"

Sharjah Economic Development Department is keen to achieve excellence in developing and improving its services with high quality standards to gain customer satisfaction

 

OUR COMMITMENT TO YOU
​​​ - We will receive you with diligence and treat you with respect, attention and fairness.
- We will provide you with the suitable atmosphere and facilities to deliver excellent customer service.
- We will provide you with a timely multi-channel service at your convenience, whenever possible.
- We will provide you with accurate information and competent service procedures.
- We will maintain the confidentiality of your data and privacy of your transactions and inquiries.
- We will always improve our procedures and coordinate with our partners to provide you with services that commensurate with your needs.
- We welcome your feedback and suggestions to serve you better.

YOUR COMMITMENT TO US
- Appreciating the efforts of our staff members in serving you.
- Understanding our rules and procedures.
- Providing us with all required documents and proofs at the time of submitting your applications.
- Informing us immediately of any changes to information provided.
- Being cooperative and accurate in answering any inquiries made by our staff.
- Sharing your suggestions and complaints with us to develop our services.

YOU CAN REACH OUR SERVICES THROUGH
SEDD Main Headquarter or branches: Monday to Thursday (7:30am - 3:30pm)
Service Centers: Monday to Sunday (8:00am - 8:00pm)
Our location : Government Departments Complex, Al Layyah Suburb, Sharjah
   TOLL FREE: 80000 800