Complaints Policy

  • SEDD is committed to provide high quality services that suit the needs and expectations of the customers. Also, SEDD believes that all customers have the right to place complaints and it welcomes them as a valuable mean of feedback as well as a gateway for the development of its services.
  • This policy highlights the interest of the Senior Management to deal with complaints efficiently, effectively, quickly and righteously that is carried out through a sophisticated complaints system. This system is characterized by the ease of access, speed, confidentiality of information provided, reliability, simplicity, impartiality, effectiveness, and control, with the necessary audit periodically conducted.
  • The staff responsible for the application of this system are properly trained for such purpose. It is worth mentioning that the procedures of such system have been designed according to the requirements of ISO 10002:2018. In addition, SEDD seeks constantly to comply with the best international standards.